Legal
Privacy Policy
Teknosia Sdn Bhd (202401043304 / 1589150-K) · Last updated 26 September 2026
This policy explains how Teknosia Sdn Bhd ("Teknosia", "we") handles personal data in the software and services we provide to businesses, including SmartConnect, which connects a business's WhatsApp Business number and its purchase-order emails to the business's own systems. We process personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
Who is responsible
For SmartConnect, each business customer decides what its WhatsApp number and data are used for, and is the data user (controller) for its own customers' data. Teknosia builds and operates the software on the business customer's behalf and processes that data only on its instructions.
What we process
- WhatsApp messages sent to and from the business customer's WhatsApp number, including text, photos, documents and other media, delivery and read statuses, and — only if the business chooses to share it when connecting — its existing chat history and saved contacts.
- Contact details that WhatsApp provides with a message: the sender's phone number and WhatsApp profile name.
- Business documents such as purchase-order emails the business customer connects.
- Account and technical data needed to run the service, such as settings, access keys (stored encrypted) and server logs.
Why we process it
- To let the business customer's staff read, organise and reply to their WhatsApp conversations, and keep a record of them.
- To send the business customer's own notifications, such as purchase-order alerts to its staff.
- To help staff understand customer requests, for example by matching a message with earlier orders.
- To keep the service secure, working and supported.
We do not sell personal data, use it for advertising, or use one business customer's data for another.
Where it is stored and who can see it
Data is stored on servers provisioned for each business customer (currently Google Cloud), with access limited to that customer's authorised staff and the Teknosia personnel who operate the service. Messages pass through Meta Platforms as the provider of the WhatsApp Business Platform, under Meta's own terms. We share data with other parties only when the business customer instructs us to, or when the law requires it.
How long we keep it
We keep data for as long as the business customer uses the service, or for a shorter period if it asks us to. When a business customer disconnects or ends the service, we delete its data within 30 days; backups expire within a further 30 days.
Your rights
If you message a business that uses SmartConnect, you can ask that business for access to, correction of, or deletion of your data, and we will help it respond. You can also contact us directly and we will pass your request to the business concerned.
Deleting your data
To have your data deleted, email [email protected] with the subject "Data deletion", and tell us your phone number and the business you messaged. We confirm deletion within 30 days.
Security
Access is restricted, connections are encrypted, and stored secrets are encrypted. SmartConnect only accepts WhatsApp calls that carry Meta's signature.
Changes
We will update this page when our practices change, and show the date of the latest version above.
Contact
Teknosia Sdn Bhd
CIMB Leadership Academy, Unit 02-02, Level 2, No. 3, Jalan Medini Utara 1,
79200 Iskandar Puteri, Johor, Malaysia
[email protected]