Product

SmartConnect

WhatsApp orders and customer chats for food distributors · by Teknosia Sdn Bhd

Restaurants order on WhatsApp. SmartConnect puts a distributor's WhatsApp chats, orders and purchase orders in one place for its office staff, so no order is missed and every customer gets a clear answer.

What it does

• One inbox for the business's WhatsApp. The business connects its own WhatsApp Business number through Meta's WhatsApp Business Platform. Every customer chat shows in a shared inbox for its staff, and the WhatsApp Business app keeps working on the phone.
• Orders read for you. Orders that arrive in chats become order drafts, matched to the customer's usual items, that staff check before packing. Purchase orders from email and ordering systems come in alongside them.
• Customers kept up to date. Staff send the business's own approved WhatsApp messages: order received, an item out of stock or short, delivery updates, invoice corrections and payment reminders.
• Connected to the rest of the work. Store picking lists, delivery runs with proof of delivery, and the business's accounting system.

Who it's for

Wholesale food and fresh-produce distributors in Malaysia that supply restaurants, hotels and caterers, and take most of their orders on WhatsApp.

How it uses WhatsApp

• SmartConnect is built on Meta's official WhatsApp Business Platform (Cloud API). Each business connects its own number through Meta's sign-up, and can disconnect at any time.
• We only message the business's own customers: its approved message templates, and replies to messages they sent. No marketing or bulk messages.
• Each business's chats and data are its own, and are never used for another business. See our Privacy Policy.

Company

Teknosia Sdn Bhd (202401043304 / 1589150-K)
CIMB Leadership Academy, Unit 02-02, Level 2, No. 3, Jalan Medini Utara 1,
79200 Iskandar Puteri, Johor, Malaysia
[email protected]